Our credit card processing is all handled by CCbill.com. When you enter your card details that happens on their pages, not ours. We never see your card details.
If there’s a problem with downloading or playing the clips youve bought, please, please, please just EMAIL US and we’ll respond asap. If you ask CCbill for help, all they will do is send us an email saying, “hey this person needs help.” The quickest way for you to get help is by contacting us directly (firstname.lastname@example.org or here) . This site is our baby and we want our models AND users to be happy. We’re a global organization so someone is pretty much always awake 🙂
Obviously we’ll comply with the law (i.e. our payment provider) as far as chargebacks go, but refunds will only be given in very rare circumstances such as a double-charge, or receiving a corrupted file that that we are not able to fix for you. If you abuse the privilege of accessing our content by requesting your bank does a chargeback on a legitimate purchase, your information will go on a blacklist and you will be blocked on all platforms and social media. So please, be nice.